The protection of your privacy is of the utmost importance to ISOLA SAS, owner of the SOLENTRA brand (hereinafter referred
to interchangeably as “Customer Store Name” and “we”, “Data Controller”). We ensure the protection of your privacy when
you visit our website or place orders online.
ISOLA SAS provides products and services and acts as the Data Controller of the personal data you provide when you place an
order. You can contact the ISOLA SAS Data Protection Ofcer using the contact form at the bottom of this page.
This Privacy Policy sets out how your personal data is collected, processed and shared when you visit the website or place an order on solentra.fr (hereinafter referred to as the “Website”).
Nature of the personal data we
collect
When you make or attempt to make a purchase through the Website, we collect certain information from you, including
your name, billing address, shipping address, payment information (including credit card numbers), email address,
and phone number. This information is referred to as “Order Information.”
When you visit the Website, we automatically collect certain information about your device, including data about your web
browser, IP address, time zone, and certain cookies that are installed on your device. Additionally, as you browse the
Website, we collect information about the specic pages or products that you view, what sites or search terms referred you
to the Website, and data about how you interact with the Website. This automatically collected data is referred to as
“Device Information.”
We collect Device Information using the following technologies:
“Beacons” or “pixels” are electronic les used to record information about how you browse the Website.
“Cookies” are data les that are placed on your device or computer and usually include an anonymous unique identier. For more information about cookies and how to disable cookies, visit allaboutcookies.org .
“Log les” track activities on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Terms of processing your personal data
Order Information is generally processed for the purposes of fullling orders placed through the Website (including for the
purposes of processing your payment information, managing shipping arrangements, and issuing invoices and/or conrming
orders). In addition, this Order Information is processed in order to:
- communicate with you;
- monitor orders to detect possible risks or fraud and
- send you informative or advertising communications regarding our products and services if these communications are in line with the preferences you have shared with us.
We process your data in order to full our contractual obligations to you (for example in the event of an order on our
Website), or to otherwise defend our legitimate business interests as listed above.
Collecting Device Information (in particular your IP address) allows us to detect potential risks and fraud, and more generally to improve and optimize the Website (for example, by generating an analysis of data relating to how our users navigate and interact with the Website), and to evaluate the impact of our marketing and advertising campaigns).
Sharing your personal data
We may share data under contracts with service providers who contribute to some of our activities. These contracts stipulate
that the service providers in question are entitled to process your data only for the purposes of the services they perform on
our behalf and are prohibited from using it for their own benefit
We share your personal data with third parties so that they can process it in accordance with the conditions set out above. We
also use Google Analytics to understand how our customers use the Website. For more information on how Google uses your personal data, click here . You can also opt out of Google Analytics by clicking here .
Similarly, we may disclose personal data about you in order to respond to a legal or regulatory requirement, a subpoena, a
search warrant and/or any other lawful request for information we receive, or to otherwise protect our rights.
International data transfer
We may transfer data collected about you to third parties acting on our behalf located in countries outside the European
Economic Area (“EEA”) or in countries deemed by the European Commission to provide an adequate level of data
protection. These other countries may not provide the same level of protection to data collected about you; however, we will
continue to collect, store and process data about you at all times in accordance with this Privacy Policy and applicable
data protection legislation. We will ensure that data is only shared with organisations that provide an adequate level of
data protection in accordance with applicable data protection legislation and that satisfactory contractual arrangements are
in place with those parties.
Your rights
If you are subject to the GDPR, you have the right to access the personal data we hold about you and the right to rectify,
update and erase this data; you also have the right to request that the processing of data concerning you be stopped, to
object to proling and to automated processing of data concerning you; you also have the right to restriction of processing and to the transfer of your data (right to portability) in certain circumstances. To exercise any of these rights, please contact us using the contact details provided below.
You have the right at any time to withdraw your consent to the processing of data concerning you, the legal basis of which is
your consent, by contacting the Data Protection Ofcer (DPO) at the address indicated.
To exercise any of these rights, please contact us using the contact form below.
You also have the right to lodge a complaint with the competent supervisory authority. The list of competent authorities in each country can be found on the European Commission website .
Data retention
When you place an order through the Website, we retain the Order Information for as long as necessary to perform our
services or as long as required by applicable laws. At the end of this period, your personal data will be deleted.
Modifications
We may modify this Privacy Policy from time to time, for example, to reect changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, or for any questions or complaints, please contact us using the contact
form ici.